Privacy Policy

1. Introduction

Materio Plus, operated by TRIMURTI GLASS (DHRUVIT RAMESHBHAI MANEK), a Proprietorship firm registered under the laws of India (hereinafter referred to as "Company", "we", "us", or "our"), is committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. This policy is compliant with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023 (DPDP Act)
• Consumer Protection Act, 2019

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, phone number
• Billing and shipping address
• GST Identification Number (GSTIN) for B2B transactions
• Payment information (processed securely through payment gateways)
• Order history and preferences
• Communication records with customer support

2.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Cookies and similar tracking technologies

3. Purpose of Data Collection

We use your information for the following purposes:

• Processing and fulfilling your orders
• Communicating about orders, shipments, and customer service
• Generating GST-compliant invoices and tax documentation
• Improving our products and services
• Sending promotional communications (with your consent)
• Complying with legal obligations under Indian law
• Preventing fraud and ensuring security

4. Data Sharing and Disclosure

We may share your information with:

• Payment Processors: PhonePe for secure payment processing
• Logistics Partners: Shipping and courier companies for order delivery
• Government Authorities: When required by law (GST authorities, tax departments)
• Service Providers: Email services, analytics providers

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures as mandated under IT Act, 2000, including:

• SSL/TLS encryption for data transmission
• Secure payment gateway integration (PCI-DSS compliant)
• Access controls and authentication mechanisms
• Regular security assessments
• Employee training on data protection

6. Your Rights Under DPDP Act, 2023

As a data principal, you have the following rights:

• Right to Access: Request information about your personal data we hold
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Grievance Redressal: Lodge complaints about data processing
• Right to Nominate: Nominate another person to exercise your rights

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Under GST regulations, we are required to maintain transaction records for a minimum of 6 years.

8. Cookies Policy

We use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Essential cookies required for website functionality cannot be disabled.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and DPDP Act, 2023, we have appointed a Grievance Officer:

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

For any questions regarding this Privacy Policy, please contact: